Job Descriptions & Skills - Customer Service and Call Center Jobs

To successfully interview and transition into a new job, one must be aware of what employers are asking for, out there.

Evaluate yourself by going through these lists of job expectations and requirements from various real job postings. The more you learn, the more confident you will get.

Customer care & Technical Support

Job Description

  • Answer product and service questions; suggest information about other company's products and services.
  • Opens customer accounts.
  • Maintains customer records by updating account information periodically.
  • Resolving product or service problems by talking to, and understanding the customer's issue.
  • Selecting and explaining the best solution.
  • Expediting or escalating the matter if required with the appropriate staff.

Skills

  • Polite customer service and representation.
  • Quickly learn product and services the company offers.
  • Problem solving skills.
  • Good documentation skills.
  • Good listening and phone etiquette skills.
  • Multi-tasking.

Customer Service Agent

Job Description

  • Respond to customers on the phone, by e-mail, by fax or by SMS).
  • Log their questions or requests
  • Respond to their inquiries.
  • Ensure excellent customer service by responding in as little time as possible.
  • Handle incoming phone calls.
  • Route customer requests to specific departments if needed. 
  • Escalate problems to the appropriate department when needed.
  • Inform sales team of customer inquires if needed.

Skills

  • Excellent command of the language.
  • Be very polite and courteous.
  • Know Microsoft Office.

Customer Relationship Manager

Job Description

  • Reach out to all customers from company customer database and market the relevant product from our portfolio either through phone call or email marketing or both.
  • Effectively enquiry generation and enliven old customers.

Skills

  • Good communication in English
  • Sales skills
  • Good computer skills

Travel Consultant

Job Description

  • Arrange travel for business and vacation customers.
  • Determine customers needs and preferences, such as schedules and costs.
  • Plan and arrange tour packages, excursions, and day trips.
  • Find fare and schedule information.
  • Calculate total travel costs.
  • Make alternative booking arrangements if changes arise before or during the trip.

Skills

  • Excellent English.
  • Graduate.
  • Experience in (Airlines ,Tourism ,Travel Agencies).
  • Experience in (Galileo or Amadeus or Sabre).